Returns & Exchanges

Due to the perishable nature of our non-alcoholic apéritifs, we are unable to accept returns on food and beverage items to ensure the highest quality and safety standards. If your order arrived damaged or you are unsatisfied with your experience, please reach out to our team within 14 days of delivery for a resolution.

Return Process

• 1.
  Contact Support

  Email our customer care team with your order number and a brief description of the issue regarding your Ghia purchase.

• 2.
  Provide Documentation

  For items damaged during transit, please attach clear photos of the packaging and the product to help us process your claim faster.

• 3.
  Review Process

  Our team will review your request within 48 business hours to determine eligibility for a replacement or a store credit refund.

• 4.
  Resolution

  Once approved, a replacement shipment will be initiated or a credit will be applied to your original payment method, excluding shipping costs.